Data Deletion Instructions

Last updated: September 1, 2026

Disconnecting Meta or WhatsApp

A business client may disconnect Backendbrains from its Meta or WhatsApp Business account using the controls available in its Meta Business settings. Disconnecting stops future access through that authorization, but it does not automatically delete information that Backendbrains must retain for legal, security, billing, or contractual reasons.

Requesting deletion

To request deletion of personal information or Meta Platform Data held by Backendbrains, email privacy@backendbrains.net with the subject “Data deletion request.”

Please include the business name, the email address associated with the service, and enough information to identify the relevant WhatsApp Business account or interaction. Do not send passwords, access tokens, one-time codes, or unnecessary message content.

What happens next

We will acknowledge the request and may ask for information needed to verify the requester's identity and authority over the account. After verification, we will delete or anonymize the applicable information from active systems unless retention is required by law or needed to establish, exercise, or defend legal claims. Where information is retained for one of these reasons, it will be restricted to that purpose.

Timing and confirmation

We aim to complete valid requests without undue delay and within the period required by applicable law. We will confirm when the request has been completed or explain any lawful reason that limits the deletion.

Contact

Backendbrains OÜ
Registry code: 16682869
Lasnamäe linnaosa, Lõõtsa tn 2a, 11415 Tallinn, Estonia
privacy@backendbrains.net